What information do we collect from you.

We may collect and store information such as: Your name, address, telephone numbers and email address. We will also store information regarding your pets, including: name, age, species/breed, microchip number, insurance company, sex and weight.
If you give us permission, we will also keep records of any visits to previous vets and any treatment they may have had. This is good practice as it allows us to have an understanding of how your pet has reacted to any medical treatment in the past and any reoccurring issues they may have which will mean we can be succinct and accurate with our treatment moving forward.

What we do with your information

We may, on occasion, be required to share your information with third parties. This may include sharing your details with other veterinary practices or referral or therapy centres for specialist treatment, or with external laboratories for analysis of samples.

We may also use your information to remind you of appointments or send you reminders about our products and services such as vaccinations and regular parasite treatment due dates. You have the right to say how you would like us to contact you. If you would rather not be contacted for routine reminders then please let us know.

Newsletters and promotional material will only be sent out directly from Heronden Veterinary practice and will be relevant to your animal.

We may share your details with selected third parties such as business partners, suppliers or subcontractors, or if we have been legitimately asked to provide details for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings  Our contract with these companies ensures your data is stored safely and is not used for any other purposes.

We will also be required to share your details when processing insurance claims for you.

How long do we keep your records

We keep the information you give us for as long as you are our client but we are legally required to keep your information for at least 7 years.

Your rights

You have the right to access the information we hold about you and your pets and to make any changes to correct this information.
You have the right to ask us to stop or restrict how we are using your personal data. There may be legal reasons why we cannot delete your information but feel free to contact us regarding this matter.
You have the right to ask us to transfer your information to another veterinary practice.

Terms and conditions

Heronden Veterinary Practice terms and conditions can be found at https://herondenvets.co.uk/heronden-vets-terms-conditions/.  Our terms and conditions are updated from time to time.

Complaints

If you are in any way unhappy about the way we have used your data, please let us know as soon as possible and we will do our upmost to rectify the problem. You have the right to take your complaint to the Information Commission’s Office (ICO) www.ico.org.uk/concerns