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25th March 2020

To all our lovely Clients……Again!

Sadly due to the current advice on government lock-down, we have been told to conduct consultations over the telephone wherever possible.

We are available:

Monday to Friday 9 am to 1 pm routine telephone consultations at a reduced rate of £15 for 10 minutes.  

Monday to Friday 1 pm to 7 pm for emergency telephone consultations at a cost of £25.

Saturdays 9 am to 12 pm for emergency telephone consultations at a cost of £25.

Please note that extended consultations will be charged out at a higher rate.

We are dedicated to ensuring that your animals have all the medications they need and ask that you call between 9 am and 1 pm for repeat medications.  Please give us 72 hours’ notice, where possible, due to a reduced delivery schedule from our suppliers.

Vicky and Charlie will be available at the practice between 9 am and 1 pm to allow you to collect any medication and discuss any concerns you might have.  Between 1 pm and 7 pm please call 01580 763303 to hear up to date details on how to contact Vicky.  We please ask that after 1 pm you call for emergencies only.

We can only re-iterate how sorry we are that our usual level of service has been interrupted, but unfortunately this is out of our hands and we ask that you bear with us and hopefully this will all be over soon!

Kind regards

Victoria Vidal DVM MRCVS

Any emergencies after 7pm should call our emergency service at Vets Now in Kingsnorth on 01233 879913.

A Veterinary Practice Like No Other!

“I saw a huge need for a practice that was all about care, not contracts. For many people their pets are like their children. I wanted to create a practice that recognised that bond and treated clients and their animals accordingly.” (Victoria Vidal Head Vet and Owner)

We are like your old fashioned family doctor – only for your pet! You will not find healthcare plans and mandatory direct debits here. We believe our clients should stay because they want to, not because they have to!

We try and make our clients feel welcome at all times. Pop in if you have concerns and we will always try and see you and if you have to wait we will make you a real coffee!

The whole team is proud of the services we offer and genuinely cares about every animal they see

Please read the feedback we have had and come and meet us to see why we are so different!

Nurse Clinics

Book in with one of our registered qualified nurses for free advice on weight, dental care and behaviour Claw clips and senior pet care

Normal Opening Hours

Mon to Fri: 8.30am to 7.00pm
Sat: 8.30am to 1.00pm
Sun: Closed
 
Unit 3 Pickhill Farm, Smallhythe Road,
Tenterden. TN30 7LZ
 

TEL: 01580 763303
EMAIL: info@herondenvets.co.uk

EMERGENCIES

If your pet has an emergency outside normal hours, you will need to contact the animal equivalent of A&E in Ashford (Vets Now) on
01233 884802
 
This emergency out-of-hours number should only be used in cases of real emergency.